Terms & Conditions

These terms apply to Universal Voice Support and its group companies, including SystemsLtd LLC. Some services may also have their own written proposal or agreement. If it conflicts with these terms, the written agreement for that project takes priority.

We provide AI automation, website and app development, social media and advertising management, e-commerce and CRM setup, merchant and payment services, business telecom, and community programmes. The exact scope, timeline and price of each project are agreed with you in writing before work begins.

Prices are shown in USD, GBP or PKR and may change before a quote is accepted. Unless agreed otherwise:

• Project work may require an upfront deposit before we begin.
• Invoices are due by the date shown on the invoice.
• Late payment may pause work or services until the balance is cleared.
• Third-party costs, such as ad spend, domains, hosting and software subscriptions, are paid by you and are not included in our fees.

You agree to provide accurate information, give us timely feedback and materials, and have the right to use any content, logos and data you give us. You must not use our services for anything unlawful, misleading, abusive or harmful.

Merchant accounts and payment processing are provided with regulated banking and processing partners. Approval, fees and limits are decided under those partners' rules, and we cannot guarantee that any application will be approved.

Once the agreed fees are paid in full, you own the final deliverables created specifically for you. We keep ownership of our own tools, code libraries, templates and know-how, and may reuse general techniques in other work. Third-party software remains under its own licence.

We work carefully and professionally, but we cannot promise specific business results, such as sales, rankings or ad performance. Services depend on third parties such as hosting, platforms and payment networks, so we cannot guarantee that they will always be uninterrupted or error-free.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, including lost profit, revenue or data. Our total liability for any claim is limited to the amount you paid us for the specific service that gave rise to the claim in the three months before the claim. Nothing in these terms excludes liability that cannot be excluded by law.

Each side agrees to keep the other's non-public business information confidential and to use it only for the project, unless disclosure is required by law.

Either side may end a service as set out in our Cancellation Policy. We may suspend or end access immediately if these terms are broken, if payment is overdue, or if we are required to by law or by a partner.

These terms are governed by the laws of Pakistan. Where a service is provided by SystemsLtd LLC to a United States customer, the agreement for that service will state the applicable law. We will always try to settle any dispute through friendly discussion first.

We may update these terms from time to time. The date at the top shows the latest version. Continued use of our website or services after a change means you accept it.