Return & Refund Policy

Our services, including websites, apps, automations, marketing and payment setup, are delivered digitally. Because nothing is shipped, there is no product return. Instead, we offer fixes, revisions and, where eligible, refunds as described below.

If you are not happy with delivered work, tell us in writing within 7 days of delivery. We will fix genuine errors and make the agreed number of revisions at no extra cost. Most concerns are resolved this way.

You may be eligible for a full or partial refund if:

• We have not started the work and you cancel within 7 days of paying.
• We cannot deliver the agreed service and are unable to fix the problem.
• You were charged in error or charged twice.
• Work delivered materially does not match the agreed written scope and we are unable to correct it.

Refunds are not available for:

• Work already completed and delivered as agreed.
• Third-party costs already spent on your behalf, such as ad spend, domains, hosting, licences and payment-provider application fees.
• Change of mind after work has been delivered, or results that differ from expectations when the agreed scope was met.
• Requests made more than 30 days after payment or delivery.

If work has begun, we may refund the unused portion after deducting the value of work already done and any third-party costs. We will show you how the amount is calculated.

For monthly services, you can stop future billing at any time under our Cancellation Policy. Payments for a period that has already started are not refunded, unless we failed to provide the service.

Email us at the address below with your name, business, the invoice or payment reference, and the reason for your request. We will acknowledge it within 2 business days and give you a decision within 7 business days.

Approved refunds are returned to the original payment method. Depending on your bank or card provider, it can take 5 to 10 business days to appear. Any bank or currency-conversion fees charged by third parties may not be recoverable.

Please contact us before raising a dispute with your bank. We resolve most issues quickly, and a direct conversation is usually faster than a chargeback.