Privacy Policy

Universal Voice Support is a company based in Lahore, Pakistan. It is the parent company of SystemsLtd LLC (United States) and runs the UVS Community. In this policy, "we", "us" and "our" mean Universal Voice Support and its group companies.

We collect only what we need to provide our services:

• Contact details you give us, such as your name, email address, phone number and business name.
• Messages you send through our contact form, chat, email or phone.
• Waitlist and newsletter sign-ups, including your email address.
• Business information you share so we can build or support your project.
• Basic technical data such as browser type, device, pages visited and approximate location, collected through cookies and similar tools.

Card and bank details are never stored on our own website. Payments are processed by our regulated payment partners, who handle that data under their own security standards, including PCI DSS. We only receive confirmation of a payment and limited details such as the last four digits of a card.

We use your information to:

• Respond to enquiries and provide quotes.
• Deliver, support and improve our services.
• Process payments and send invoices.
• Send service updates and, where you have agreed, news and offers.
• Keep our systems secure and prevent fraud or misuse.
• Meet our legal and regulatory obligations.

We use cookies and similar technologies to keep the site working and to understand how it is used. You can block or delete cookies in your browser settings, although some parts of the site may not work properly without them.

We do not sell your personal information. We share it only with:

• Group companies, where needed to deliver your service.
• Trusted service providers such as hosting, email, analytics and payment partners, who may use it only to work for us.
• Authorities, when required by law or to protect our rights and users.

We operate in Pakistan, the United Kingdom and the United States, so your information may be processed in these countries. We take reasonable steps to protect it wherever it is handled.

We use reasonable technical and organisational safeguards, including encrypted connections and access controls. No online system is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes above or as the law requires, then delete or anonymise it.

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct or delete it.
• Object to or limit certain uses, including marketing.
• Withdraw consent at any time.

To make a request, email us using the details below. We will reply within a reasonable time, normally within 30 days.

Our services are intended for businesses and adults. We do not knowingly collect information from children under 16.

We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of our website after an update means you accept the new version.